Services requiring payment at point-of-service (POS) must be made immediately once service is completed.
Services requiring advance payment must be received 48 hours prior to service date.
Commonwealth of Virginia (ONLY) - Payment must be received no later than 30 days after service date. If payment is not received by 30 days plus the state's mandatory 7 days grace period then interest will be charged.
INTEREST ON PAYMENTS (Federal & State Entities):
Commonwealth of Virginia - Based on the Commonwealth of VA Vendor’s Manuel, Section 8.6: Prompt Payment of Bills, Paragraph E & F, Interest shall accrue on amounts owed by a state agency which remain unpaid after 7 days following the payment date. The rate of interest charged exceed the rate of interest established pursuant to Code of Virginia, 58.1-1812.
All customers that have an outstanding balance will not receive any new/additional services until the outstanding balance is paid. Customers that have an outstanding balance can receive limited services (new/additional) if payment for those services are made in full and in advance of the requested service date.
Rescheduling must be done 48 hours prior to the scheduled service date in order to avoid additional fees.
Cancellations must be done 48 hours prior to the service date. If a deposit or full payment is required for a service and a request for cancellation is given 48 hours prior to the service date a full refund will be issued within 2 business days. Cancellations with less than 48 hours notice will result in a cancellation fee being assessed. A refund of the deposited amount minus the processing fees of 3.5% will be issued within 2 business days.