Policies

PAYMENTS: 

Services requiring  payment at point-of-service (POS) must be made immediately once service is completed.

Services requiring advance payment  must be received 48 hours prior to service date. 

Commonwealth of Virginia (ONLY) - Payment must be received no later than 30 days after service date. If payment is not received by 30 days plus the state's mandatory 7 days grace period then interest will be charged.

INTEREST ON PAYMENTS (Federal & State Entities):

Commonwealth of Virginia - Based on the Commonwealth of VA Vendor’s Manuel, Section 8.6: Prompt Payment of Bills, Paragraph E & F, Interest shall accrue on amounts owed by a state agency which remain unpaid after 7 days following the payment date. The rate of interest charged exceed the rate of interest established pursuant to Code of Virginia, 58.1-1812.

OUTSTANDING BALANCE/NON-PAYMENT:

All customers that have an outstanding balance will not receive any new/additional services until the outstanding balance is paid. Customers that have an outstanding balance can receive limited services (new/additional) if payment for those services are made in full and in advance of the requested service date.  

RESCHEDULING:

Rescheduling must be done 48 hours prior to the scheduled service date in order to avoid additional fees.

CANCELLATIONS/REFUNDS:

Cancellations must be done 48 hours prior to the service date. If a deposit or full payment is required for a service and a request for cancellation is given 48 hours prior to the service date a full refund will be issued within 2 business days.  Cancellations with less than 48 hours notice will result in a cancellation fee being assessed. A refund of the deposited amount minus the processing fees of 3.5% will be issued within 2 business days.